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THE GIST

RETURN POLICY: Returns with us are fast and hassle-free. You can return unused products within 365 days of purchase for a full refund or replacement. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product or if we made a mistake.

NOTE: Before sending back your return, please contact us, either by email: Send Mail or call us toll free: 1-877-471-6700.

To qualify for a full refund, non-defective merchandise needs to be in new or like-new condition, should contain all the original accessories and be returned in the original packaging with receipt. We will promptly credit your payment method (credit card, PayPal, etc) upon receipt of your return. Products that are damaged or found to be defective will be replaced by Performance Improvements at no charge. Again, we will cover all costs to replace a defective item.

EXCEPTIONS Several types of goods are exempt from being returned: Special Orders, Superchargers, Transmissions, Engines, Wheel & Tire packages, Custom Fit Car Covers, Gift Cards, Clearance Items and all Export Sales are all non-cancellable, non-returnable.

Some manufacturers have special requirements, and demand all service or repair work must be sent directly to them, even products that are dead on arrival (DOA). K&N Filters, Spectre, AEM, AIRAID & also FiTech all require products sent directly back to them. Effective immediately we can not get involved in Warranty claims for those manufacturers.

 

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THE DETAILS

If you are not 100% satisfied with your purchase from Performance Improvements you can almost always return it to us. (See exceptions below) While we have always had a 30-Day-Return policy, we have increased our return policy to a full 365 days.

We all know projects don't always go according to plan. If you purchase a part from us that ends up not being needed, you can now return it for a full refund within 365 days of purchase. (Returns must be unused, in the state you received them, and in the original packaging and accompanied with your receipt. ) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

Our no hassle return policy gives you peace of mind with every auto parts purchase from Performance Improvements. Please do not send your purchase back to the manufacturer. Almost anything you buy from us, you can return within 365 days for exchange, credit or refund if it is new & unused. Exceptions are listed below.

Our policy lasts 365 days. If a year has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied with your receipt.

EXCEPTIONS Several types of goods are exempt from being returned like Special Orders, Superchargers, Transmissions, Engines, Wheel & Tire packages, Custom Fit Car Covers, Gift cards, Clearance items and all Export Sales are all non-cancellable, non-returnable. All returns require a receipt or proof of purchase.

NOTE: Before sending back your return, please contact us, either by email: Send Mail or call us toll free: 1-877-471-6700.

 

SHIPPING
Once you've contacted us to get authorization to return your purchase, return your product to: Performance Improvements, Attn. Online Returns, 87 Advance Road, Toronto, Ontario, CA M8Z 2S6

Please ensure that you properly package the item for shipment, we would highly recommend insuring it during transit.  You are responsible for the item until it is returned to us new, unused and undamaged. Lost or damaged shipments are the responsibility of you, the sender.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the shipment arrives “COD” or “collect” for any part of the cost (shipping, duty, brokerage, etc) those fees will be deducted from the refund along with a $25 CAD processing fee.

 

EXPORT SALES
All Export Sales, meaning all products shipped to another country are non-cancellable, non-returnable.  

 

REFUNDS
Once we have received and inspected the item we will process a refund on the original credit card, or PayPal account.  We will process the return in the same currency as the original transaction (Canadian Dollars).

There are certain situations where only partial refunds may be granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 365 days after delivery.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us, either by email: Send Mail or call us toll free: 1-877-471-6700.

 

EXCHANGES
We usually only replace items if they are defective or damaged. If you need to exchange something, please contact us, either by email: Send Mail or call us toll free: 1-877-471-6700 before you send your item to: Performance Improvements, Attn. Online Exchanges, 87 Advance Road, Toronto, Ontario, CA M8Z 2S6. 

 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

WARRANTY
While in the past we have always helped our customers with all warranty issues, some manufacturers are demanding that all warranty claims must be made directly through them.

Warranty Claims can no longer be processed at the store level for ALL K&N BRANDS: K&N Filters, Spectre, AEM, AIRAID & also FiTech all require products sent directly back to them. Effective immediately we can not get involved in Warranty claims for those manufacturers.

NOTE: Before sending back your return, please contact us, either by email: Send Mail or call us toll free: 1-877-471-6700.

P.I. Speed Shops: Toronto - Barrie - Brampton - Hamilton - Oshawa - Quebec

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